The processing time for a specific order varies with the product type and stock status. Mostly, processing time can be 3 to 15 working days.
You will be notified by email with the tracking number once your package be shipped out,Transit time varies with different shipping methods.
Any items you order shall be only shipped after your payment is received by the Third Party (Bank ) We ship the item for customers through Chinapostair, EMS, UPS, DHL, Fedex or Air Mail, according to actual situation .
We do not responsible for any custom taxation if applicable in some country.(we send by international parcel,the taxation seldom happened in some countries)
As for the delivery destinations (your address) where only DHL or UPS are available, if it is the so called remote area by DHL or UPS, the additional fee shall be paid by the buyer.
We try our best to provide you the most reliable,affordable way of shipping service.
If you do not receive your item on time, please contace us immediately for further assistance.
RETURN & EXCHANGE
If we send the wrong style or the wrong color, we could refund you money or reship. Merchandise which is damaged or missing components is not refundable.
If the items can`t meet your need, we can also accept your return. The courier service freight should be paid by buyer.
When you receive the item, please check the quality and quantity in time. You should pay the additional shipping fees incurred and ensure the item will be returned in good condition with original packaging.Feedback the reason where it gets wrong to us.
If you have any problem with the received items, please, contact us before you send the items back.
We will declare the parcel as a gift at low value to avoid problems at the customs. Before returning items, please make sure you get our (the seller`s) return address. Please keep records of your return tracking number. We are NOT RESPONSIBLE for lost packages.
Please list your special requests (color, packages, value of declaration, etc.) in the REMARK when you make payment.
The picture as a result of the photography condition possibly has the chromatic aberration, if you are not sure about the colors,please contact us before you place the order.
If goods are damaged in transit, please keep all documentation and packaging and contact us within 7 days of receipt for returns instructions.
Updating new items in our store everyday.
We check our products one by one before we pack and ship to make sure the quantity and in good condition.All items are professionally packed with great care to ensure safe delivery.
If there is product quality, or parts incomplete so long as you are able to present the relevant explanatory materials, we will provide you with return service.
Customer satisfaction is our survival.we pay high attention to every client.
If you like our products,please give us praise.If you are not satisfied with our products,we hope you can connect with us in advance,and we will do our best to solve your problems.
We sincerely invite you to leave positive feedback for us if you are satisfied with our product and service.
Wish you can offer us 5-Star feedback as a reward.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Login Store (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://loginstore.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.