How to choose correct size?
1.Measure your foot length as the photo.
2.Find the ''US Size'' from the size chart by your foot length!
3.Please do not measure the insole length,it is different from the foot length.
1.Measurements are the maximum size,please allow error about ± 5MM.Compare the size chart with your feet length carefully before ordering.
2.Please according to our size chart to choose the most appropriate size!This is very important,thank you for your understanding and cooperation!Wish you have a happy shopping!
3.If you do not know how to choose correct size or have any questions about this product,please contact us,we will give you satisfactory answers as fast.
We take great care in packing every detail to ensure safe shipment to you .Therefore please check the package before you sign to receive it, if it is broken or damaged, you can make a record with the carrier. At the same time, you can take a photo and send to us, we will solve the problem for you at the first time.
Shipping by China Post Air Mail, usually need about 15-60 business days (Brazil 90 days) arrive. If you need the items urgent, please choose shipping method EMS/DHL for free and pay extra shipping cost (shipping time 5-7 working days). It is very fast. So welcome to my store to find the items that you liking.
1. If the item is defective, please notify us within 7 days after receive. Do not open dispute without communication.
2. If you are not satisfied when you receive your item, please return it within 15 days for a replacement or money back. Please contact our after service staff before return it.
3. If there has quality problem ,please take picture for us.We will resolve it for you within 24 hours .
4. If you cant receive the package within 60 days ,we will return your money (Brazil 90 days).
1. If you are satisfied with our products and service, Please leave us a 5 stars feedback.
2. If you have any problems or question regarding your transaction please contact us before leaving any type of feedback.
3. All emails will be answered within 24 hours,If you do not receive our reply, please kindly re-send your email or complaint to our manager.
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.